Barnes & Noble buys Borders customer list

Another words, if you were a Borders customer, you’ve been sold!

I received an email letter from William Lynch, CEO of Barnes & Noble, informing me that my customer information was obtained by them in a sale of assets from Borders.

I don’t have a problem with Barnes & Noble at all. It just so happens that I’m already a regular customer – it wasn’t an either/or situation between Borders and B&N to begin with. What I object to -and granted it’s like throwing a pea against a skyscraper – what do you get? Not even split pea soup – I want for once to opt IN.

Now, to avoid yet another email from Barnes and Noble filling up my inbox, I have to click a link, fill out a form and check a box that yes, really, I want to opt out of my customer data being transferred to Barnes and Noble. Surely, if they have my email address that they got from Borders, that transfer has already taken place.

So I will opt out and I trust my information will be deleted as they say it will. I don’t need extra emails from the last standing bookstore with deals, deals, deals. It’s not how I shop for books. I go to the bookstore, browse the shelves and if I see something I like I buy it. Generally, it doesn’t matter how much the book costs unless it’s just ridiculously expensive. I buy it, and I buy the books my kids want to read the same way.

Anyway, here’s the letter and if you were a Borders customer, you probably already have it in your in box – go look for it and decide whether you like being opted in.

Dear Borders Customer,

My name is William Lynch, CEO of Barnes & Noble, and I’m writing to you today on behalf of the entire B&N team to make you aware of important information regarding your Borders account.

First of all let me say Barnes & Noble uniquely appreciates the importance bookstores play within local communities, and we’re very sorry your Borders store closed.

As part of Borders ceasing operations, we acquired some of its assets including Borders brand trademarks and their customer list. The subject matter of your DVD and other video purchases will be part of the transferred information. The federal bankruptcy court approved this sale on September 26, 2011.

Our intent in buying the Borders customer list is simply to try and earn your business. The majority of our stores are within close proximity to former Borders store locations, and for those that aren’t, we offer our award- winning NOOK™ digital reading devices that provide a bookstore in your pocket. We are readers like you, and hope that through our stores, NOOK devices, and our bn.com online bookstore we can win your trust and provide you with a place to read and shop.

It’s important for you to understand however you have the absolute right to opt-out of having your customer data transferred to Barnes & Noble. If you would like to opt-out, we will ensure all your data we receive from Borders is disposed of in a secure and confidential manner. Please visit www.bn.com/borders before October 15, 2011 to do so.

Should you choose not to opt-out by October 15, 2011, be assured your information will be covered under the Barnes & Noble privacy policy, which can be accessed at http://www.bn.com/privacy. B&N will maintain any of your data according to this policy and our strict privacy standards.

At Barnes & Noble we share your love of books — whatever shape they take. We also take our responsibility to service communities by providing a local bookstore very seriously. In the coming weeks, assuming you don’t opt-out, you’ll be hearing from us with some offers to encourage you to shop our stores and try our NOOK products. We hope you’ll give us a chance to be your bookstore.

Respectfully,

William Lynch

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6 Comments

Filed under Barnes and Noble, Borders

6 responses to “Barnes & Noble buys Borders customer list

  1. Very interesting! Hrm…I wonder why I didn’t get an email. I wonder if Kobo and Nook will merge stores, as well. Or does Sony own Kobo?

    • I don’t think Sony owns Kobo since Sony has its own ereader, and Kobo wasn’t part of the bankruptcy issue with Borders. When I opted out of the info share with B & N, I got a list of reasons why I shouldn’t. Didn’t bother to ask me if I was already a customer. I have to wonder how much B & N paid for this list since it’s a reasonable assumption that Borders customers were already B & N customers and vise versa. Lots of duplicates there.

  2. Hi Rachel, Good luck with winning that Kindle!

  3. Rachel

    Red sent me. RedTash.com

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